fi999 Privacy
Policy

1 Introduction & Scope

This Privacy Policy ("Policy") is published by fi999 ("the Platform", "we", "our", "us") and applies to all individuals who visit, register with, or otherwise interact with the fi999 website and its associated services. By creating a fi999 account or continuing to use the platform after this Policy has been published or updated, you acknowledge that you have read and understood how fi999 collects and processes personal data as described herein.

fi999 is an online gaming and sports betting platform serving players primarily in Bangladesh. We take the privacy of our players seriously and are committed to handling all personal data in a responsible, transparent, and secure manner. This Policy covers data collected through the fi999 website, mobile browser interface, live chat, email correspondence, and any other channel through which a player interacts with the fi999 platform.

This Policy should be read alongside the fi999 Terms & Conditions, which govern the overall relationship between players and the fi999 platform. In the event of any conflict between this Policy and the Terms & Conditions on a data-related matter, this Privacy Policy shall take precedence.

This Policy is written in English and is the authoritative version. If you have any difficulty understanding any part of this Policy, please contact our support team at [email protected] and we will be happy to clarify.

2 Data We Collect

fi999 collects personal data from players through several channels — directly when you register an account or contact support, automatically when you browse or use the platform, and from third-party service providers where necessary for identity verification and payment processing. The categories of data we collect are set out below.

fi999 does not knowingly collect personal data from individuals under the age of 18. If we become aware that personal data belonging to an underage individual has been submitted to us, we will delete that data promptly and close the associated account in accordance with our Terms & Conditions.

3 How We Use Your Data

fi999 uses the personal data we collect for specific, clearly defined purposes. We do not use your data in any manner that is incompatible with the purposes described below. Our primary lawful bases for processing personal data are: performance of a contract (operating your fi999 account), legal obligation (KYC and AML compliance), legitimate interests (platform security and fraud prevention), and — where applicable — your consent (marketing communications).

• Account Creation and Management: To register your fi999 account, verify your identity, maintain your account records, and enable you to access fi999 games, betting markets, and payment services.
• Payment Processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, bank transfer, and card payment channels. Financial data is handled exclusively for the purpose of completing the transaction you have requested.
• KYC and AML Compliance: To verify your identity and age, screen against sanction and watch lists, and satisfy anti-money laundering record-keeping obligations that fi999 applies as a responsible offshore gaming operator.
• Customer Support: To respond to your queries, complaints, and support requests submitted via live chat, email, or any other communication channel offered by fi999.
• Platform Security and Fraud Prevention: To detect and investigate suspicious account activity, identify potential fraud, enforce our Terms & Conditions, and protect the integrity of fi999 games and betting markets.
• Responsible Gaming: To monitor gameplay patterns that may indicate problem gambling behaviour, apply self-exclusion or deposit limit requests, and comply with responsible gaming obligations.
• Service Improvement: To analyse aggregated, anonymised usage data for the purpose of improving the fi999 platform, identifying technical issues, and developing new features.
• Marketing Communications: Where you have provided explicit consent, to send you promotional emails or messages about fi999 bonuses, new games, seasonal promotions, and BPL / IPL / T20 World Cup betting offers. You may withdraw consent at any time by contacting support.

4 Data Sharing & Third Parties

fi999 does not sell or rent your personal data to any third party. We share personal data only in the limited circumstances described below, and only to the extent necessary for each specific purpose. All third parties with whom fi999 shares personal data are required to handle that data in a manner consistent with this Privacy Policy and applicable data protection standards.

• Payment Service Providers: fi999 shares transaction data with payment gateway operators and mobile financial service providers — including bKash, Nagad, Rocket, and Upay — solely for the purpose of processing the deposit or withdrawal you have authorised. fi999 does not receive or store full payment credentials.
• Identity Verification Partners: Where required to complete KYC verification, fi999 may share identity documents with trusted third-party verification service providers who are contractually bound to use that data solely for identity validation and fraud screening.
• Game Software Providers: fi999 works with game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi to deliver casino and live dealer games. These providers may collect limited technical data (such as session tokens) to deliver game functionality. They do not receive your full personal profile.
• Analytics and Platform Technology Partners: fi999 may use third-party analytics tools to collect aggregated, anonymised platform usage data. These tools do not receive personally identifiable information.
• Legal and Regulatory Authorities: fi999 will disclose personal data to law enforcement agencies, financial intelligence units, or other competent authorities where required to do so by applicable law, court order, or where disclosure is necessary to protect the rights, property, or safety of fi999, its players, or third parties.
• Business Transfers: In the event of a merger, acquisition, or sale of assets involving fi999, player data may be transferred to the acquiring entity as part of that transaction. Players will be notified of any such transfer by email before it takes effect.

All third parties that process personal data on behalf of fi999 are required to maintain appropriate technical and organisational security measures to protect that data against unauthorised access, disclosure, or destruction.

5 Cookies & Tracking Technologies

fi999 uses cookies and similar tracking technologies to operate and improve the platform. A cookie is a small text file stored on your device when you visit a website. Cookies allow fi999 to recognise your browser session, remember your preferences, keep you logged in during a session, and understand how players navigate the platform.

The following categories of cookies are used on fi999:

• Strictly Necessary Cookies: These cookies are essential for the fi999 platform to function correctly. They enable core features such as secure login session management, account authentication, and payment flow navigation. These cookies cannot be disabled without breaking the platform.
• Functional Cookies: These cookies remember your preferences and settings — for example, your preferred game category, display settings, and language selection — so that you do not need to re-enter them on each visit.
• Analytics Cookies: fi999 uses aggregated analytics data to understand which sections of the platform are most visited, how long players spend on different pages, and where technical errors occur. This data is anonymised before analysis and is not linked to your individual fi999 account.
• Security Cookies: These cookies help fi999 detect unusual login activity, identify potential account takeover attempts, and enforce session timeout policies that protect your account when idle.

fi999 does not use cross-site tracking technologies to follow your activity outside of the fi999 platform. Our cookie usage is limited to improving your experience and securing your account within fi999.

6 Data Retention & Storage

fi999 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or contractual obligations. The following general retention periods apply:

When personal data is no longer required, fi999 will securely delete or anonymise it using industry-standard data disposal methods. Anonymised and aggregated data (which cannot be linked back to an individual player) may be retained indefinitely for statistical and platform improvement purposes.

fi999 stores player data on secured servers that are protected by physical access controls, network firewalls, intrusion detection systems, and regular security audits. Access to personal data is restricted to authorised fi999 personnel and contractors who require that data to perform their role, and all such individuals are bound by confidentiality obligations.

7 Your Rights & Choices

fi999 respects your right to control your personal data. As a fi999 player, you have the following rights with respect to the personal information we hold about you:

• Right of Access: You may request a copy of the personal data fi999 holds about you at any time. We will provide this information in a clear, structured format within 30 days of receiving a valid request.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. Many data fields — such as email address and contact number — can be updated directly through your fi999 account settings. For identity data corrections, contact the support team.
• Right to Erasure: You may request the deletion of your personal data where it is no longer necessary for the purpose it was collected, where you have withdrawn consent (and no other lawful basis applies), or where data has been unlawfully processed. Note that fi999 may be required to retain certain data for legal and regulatory compliance reasons, in which case full erasure may not be immediately possible.
• Right to Restriction: In certain circumstances you may request that fi999 restricts the processing of your personal data — for example, while the accuracy of the data is being disputed.
• Right to Data Portability: Where processing is based on your consent or on the performance of a contract, and processing is carried out by automated means, you may request that fi999 provides your personal data in a machine-readable format.
• Right to Object: You may object to fi999 processing your personal data for direct marketing purposes at any time. You may also object to processing based on fi999's legitimate interests, though this right may be outweighed where fi999 has compelling legitimate grounds for the processing.
• Right to Withdraw Consent: Where fi999 relies on your consent as the lawful basis for processing (for example, for marketing communications), you may withdraw that consent at any time by contacting our support team. Withdrawal of consent does not affect the lawfulness of processing carried out prior to the withdrawal.

fi999 will not charge a fee for legitimate privacy requests unless a request is manifestly unfounded or excessive — in which case a reasonable administrative fee may be applied, or the request may be refused. We will notify you if this applies before taking any action.

8 Contact & Privacy Requests

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way fi999 handles your personal data, please contact us using the details below. Our privacy and support team operates 24 hours a day, 7 days a week, and responds in English.

• Email: [email protected] (plain text — not a clickable link)
• Subject Line for Privacy Matters: "Privacy Request" or "Data Protection Query"
• Response Time: Acknowledgement within 72 hours; full response within 30 days
• Support Hours: 24/7, Bangladesh Standard Time (BST, UTC+6) and beyond

fi999 takes all privacy complaints seriously. If you submit a formal privacy complaint and are not satisfied with the resolution provided by the fi999 support team, you may escalate the matter in accordance with the dispute resolution provisions in the fi999 Terms & Conditions.

fi999 may update the contact details and procedures described in this section from time to time. The most current version of this Privacy Policy — including current contact information — will always be available at fi999.app/privacy-policy.

This Privacy Policy was last reviewed and updated on 1 January 2026. fi999 reserves the right to amend this Policy at any time. The current version is always the operative version and supersedes all previous versions.